Returns & Replacement Authorization Policy
Clear guidelines for B2B returns, exchanges, and transit damage issues. Assuring smooth procurement from start to finish.
Standard Return Guidelines
For returns processed on our main store, loorolls.com, the following B2B standard conditions apply:
- Inquiries must be reported within 7 working days of delivery.
- Goods must be in their original packaging and fully resalable.
- Return carriage is the responsibility of the buyer unless faulty.
Faulty or Damaged Shipments
We hold our products to the highest standards. If you encounter any transit damage or manufacturing issues:
- Damaged deliveries must be signed for as "damaged" on the courier sheet.
- Report transit issues to our team within 3 working days.
- Faulty rolls are replaced immediately without extra carriage charges.
Manage Returns via Loorolls.com
Epos Till Rolls is a dedicated wholesale division of Loorolls.com Ltd. All order cancellations, returns authorizations, and replacement dispatches are managed directly through our parent platform. Click the button below to view the official returns information or start a return query.
B2B Surcharges & Exclusions
Please note that under standard business-to-business (B2B) trade terms, returns of non-faulty merchandise may be subject to a restocking charge of up to 15% to cover warehouse sorting and shipping diagnostics. Custom-made rolls or rolls with custom logo print runs cannot be returned or cancelled once manufacturing has commenced.
To enquire about an active return or request support, please email our administration office at sales@loorolls.com or call us at 0151 342 2111 with your invoice or transaction reference number.