Privacy Policy & Data Protection

1. Information We Collect

When you place an order or request free samples on our website, we collect personal information that you provide to us, including:

• Contact name and company name
• Billing and delivery addresses
• Email address and telephone number
• Purchase order reference numbers (where applicable)

2. How We Use Your Personal Data

We process your personal information strictly to fulfill our contract with you:

• To process your transactions, arrange courier delivery, and issue HMRC-compliant VAT invoices.
• To dispatch requested practice samples.
• To communicate transaction updates (such as shipment tracking details) or respond to your inquiries.
• To comply with statutory tax and accounting regulations.

3. Payment Processing Security

All online card transactions are processed securely through certified payment gateways. We do not store or host raw debit/credit card details on our servers. All transaction details are encrypted using industry-standard Secure Socket Layer (SSL) technology.

4. Cookies & Website Analytics

We use essential cookies to maintain your shopping cart state and support the checkout flow. We also use standard Google Analytics cookies to track anonymous traffic statistics, helping us analyze page loading speeds and optimize website performance. You can choose to accept or decline cookies in your browser settings.

5. Your Rights Under UK GDPR

Under the United Kingdom General Data Protection Regulation (UK GDPR), you have specific rights regarding your personal information, including:

• The right to request access to the personal data we hold about you.
• The right to request that we correct any inaccurate or incomplete personal information.
• The right to request that we erase your personal data (subject to our statutory obligations to retain transaction details for financial auditing).

To exercise any of these rights, please email our data compliance officer at sales@loorolls.com.